After frustration over the years about their earlier spam-your-contacts policies, I finally warmed up to Plaxo earlier this year. They had finally started making a Mac sync product, that worked directly with the built-in Address Book application. I'd been using Address Book for the last several years, so I was excited to be able to take advantage of Plaxo's sync/automatic address book updating/etc. features with my existing contact store.
All was fine for several months. I updated several contacts with more current information after Plaxo discovered they had Plaxo accounts - this is one of their nicer features. A few weeks ago I noticed that scanr had a business card feature, and that it could be connected to Plaxo. Neat! Snap a phone-cam photo (or, in my case, use your digital cam to take the shots) of your business cards, then send the pics to bc@scanr.com. Scanr does the recognition, sends the updates to Plaxo, who actually sync in changes to existing contacts, as well as adding new content for new contacts. Wonderful! The Plaxo<->Mac sync means that, from sending the photo by e-mail, you don't have to do anything to get business cards into your Address Book. Handy, fast, surprisingly accurate.
Well, except when Plaxo becomes a liability. Yesterday I was sending an e-mail when my mail client froze up on contact lookup. Weird. So, I open up Address Book to see what's going on. Huh, it's blank. No contacts. Not the usual 601 contacts, 0. That's odd, I didn't remember deleting all my contacts. I figured I could just go to Plaxo and re-sync back all my contacts... until, to my shock, I find that Plaxo is already empty, too. That's not good.
Longer story short: Plaxo seems to have actually been at fault. When I restore my Address Book backup from a few weeks back, it lives for a few minutes, until the mad-Plaxo-demon takes over and removes all my contacts again. Some kind of friendly sync you've got there, er, I mean, "sink".
When I contacted Plaxo support, they were nice enough to tell me I had a ton of contacts in my "Trash". Which, of course, is only accessible from their Premium account. Huh. You delete my data, then charge me to get it back? Sounds like a bad data-ransom scheme.
Something's very wrong at Plaxo. I hope that they fix this problem, and start treating customers' data like the gold that it is - that which they must preserve, above all else, to satisfy their customers. I'll update this post if they offer me any sort of remedy. In the mean time, if you have Plaxo, I might suggest you turn off "Auto Sync", and make a backup of your data before you hit the manual sync button.
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